Allgemeine Geschäftsbedingungen

Über Autoholly

Autoholly ist ein in Dänemark registriertes Unternehmen, das verschiedene Transportdienstleistungen für neue und gebrauchte Fahrzeuge in ganz Europa anbietet. Autoholly besitzt keine Fahrzeuge und beschäftigt keine Fahrer, sondern nutzt ein großes Netzwerk von geprüften, hochwertigen Transportpartnern. Auf diese Weise kann Autoholly schnelle, erschwingliche, sichere und vollständig versicherte Transportdienstleistungen anbieten, die allen relevanten europäischen Transportvorschriften entsprechen.

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1. Allgemeine Geschäftsbedingungen

Autoholly und seine Transportpartner (Subunternehmer) führen alle Transportaufträge gemäß dem CMR-Gesetz („Konvention über den Vertrag über die internationale Beförderung von Gütern auf der Straße, 1956“) aus.

Autoholly geht davon aus, dass das Auto fahrbar ist, sofern bei der Buchung nichts anderes angegeben ist. Autoholly nutzt ein Netzwerk von Terminals („Hubs“), um es vor der Auslieferung zu konsolidieren und auf andere Transporter umzuladen. In den meisten Fällen werden die Fahrzeuge kurzzeitig an den Hubs gefahren, und es liegt in der Verantwortung des Versenders, dass das Auto während der gesamten Fahrt von der Abholung bis zur Auslieferung gestartet werden kann. Falls Autos aufgrund einer leeren Batterie, eines Kraftstoffmangels oder aus einem anderen Grund nicht gestartet werden können, behält sich Autoholly das Recht vor, eine Gebühr von 80€ zzgl. MwSt. zu erheben, um das Auto zu starten oder aufzutanken. Es liegt in der Verantwortung des Kunden, dass die Autos ausreichend getankt und aufgeladen sind, um sicherzustellen, dass das Auto während des Transports sicher gehandhabt werden kann.

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2. Versicherung

Autoholly und all seine Transportpartner führt alle Transportaufträge gemäß den europäischen CMR-Konventionen durch, sofern nichts anderes vereinbart ist. Autoholly empfiehlt Kunden, eine Direktversicherung für Ladung/Waren abzuschließen, falls eine zusätzliche Deckung erforderlich ist und in Fällen, in denen die Haftung von Autoholly nicht gilt. Autoholly deckt nur Schäden ab, für die Autoholly verantwortlich ist, und kann nicht für Schäden haftbar gemacht werden, die von Dritten verursacht wurden, einschließlich, aber nicht beschränkt auf, zum Beispiel Diebstahl, Verkehrsunfälle, für die Dritte haften, höhere Gewalt usw.

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3. Bergungstransporte

Autoholly bietet derzeit nicht an, nicht startende Autos zu transportieren. Autoholly kann nicht anbieten, Autos mit „Winden“ oder „Rollschuhen“ zu beladen. Wenn das Auto nicht gestartet werden kann (auch nach dem Versuch einer Starthilfe), wird der komplette Transport in Rechnung gestellt

Wenn ein normaler Transport gebucht wurde (ohne dass Autoholly darüber informiert wurde, dass das Auto geborgen werden muss) und wir das Auto bei der Abholung nicht bewegen können, behält sich Autoholly das Recht vor, die vollen Transportkosten für eine verpasste Fahrt in Rechnung zu stellen.

Falls eine Bergung erforderlich ist, wird Autoholly unser Bestes tun, um potenzielle Partnerunternehmen weiterzuleiten, die Bergungstransporte durchführen können

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4. Verschwendete Reisen

Wenn ein Auto nicht transportbereit ist (nicht zugänglich oder fahrbar), werden die Kosten für die verpasste Fahrt mit den vollen vereinbarten Transportkosten in Rechnung gestellt, da Autoholly den Platz, auf dem das gebuchte Auto steht, nicht nutzen kann. Dies galt für alle Fälle, in denen Autoholly nicht für Bedingungen bei der Abholung verantwortlich ist, die den Transport des Fahrzeugs verhindern.

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5. Canceled Transports

Autoholly requires a minimum 24 hours notice of cancellations. For cancellations received with at least 24 hours notice, there is no charge. For cancellations received with shorter than 24 hour notice, Autoholly reserves the right to invoice the full transportation price upon cancellation, regardless of whether the car has been loaded or not.

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6. Liability

6.1 Period of liability

Autoholly always do utmost to ensure safe handling of your cars while under our care. Autoholly is liable for the car from the time one of our employees, or appointed agents or business partners takes over the car. Autoholly’s liability ends when the vehicle is delivered and signed for by the Receiver or another person appointed by him. Reference is made to our delivery guides as outlined in “Clause 10. Delivery guidelines”.If no receipt is issued by the receiver (usually a signed CMR form), Autoholly’s liability ends when the car is physically delivered.

If delivery should take place outside of Receiver’s opening hours, Our liability ends when the vehicle is delivered, locked and placed at the designated Receiver, or an alternative delivery location appointed by the Receiver.
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6.2 Autoholly’s responsibility

Autoholly is liable for transport damage that Autoholly or our appointed Transport Partners may cause to the car during the liability period. Autoholly is not liable for damage or delay as a result of force majeure, which includes, but not limited to; wars, rebellion, civil disturbances, pandemics, strikes or lockouts, release of nuclear energy, natural disasters (including flooding, avalanches, hailstorms, hurricanes, etc.)

Autoholly is not liable for indirect or consequential loss including a loss due to delayed or hindered delivery. Autoholly does not cover the cost that a customer might have when ordering an alternative transport provider due to delayed or failed delivery from Autoholly.

Autoholly is not liable for damages which are not visible due to the manufacturer’s transport protection cover from the factory. Autoholly cannot be held liable for damages which are not likely to have occurred during the transport and which could not be seen by the carrier.

As a standard, Autoholly provides transports based on “open car transporters” and Autoholly is therefore not liable for damage to windows, windscreens and glass roofs from stone chips, and Autoholly is also not liable for cracks which occurred due to tension in the glass. Likewise, small scratches and paint chips do not qualify as a damage, if they can be mended by polish or paint stick and as such they are not claimable. Autoholly does not cover damages on used or new vehicles unless the damage is clearly a transport damage that has occurred during the transport facilitated by Autoholly.

Autoholly does not cover goods, accessories, spare parts etc. that are placed in the transported cars. Furthermore, Autoholly is not liable for damages that occur because of the nature and condition of the transported vehicles including mechanical and electronic defects / wear and tear as well as defects on batteries.

6.3 Customer’s Responsibility

It will always be the customer’s responsibility to ensure that the car is made ready for safe transportation on an open car transporter.

This includes, but is not limited to;

Ensuring that loose parts are securely and safely attached so as not to cause any damage whether inside the cabin or on the outside of the car
Antennas are to be removed and placed in a door pocket.
as well as ensuring that there is no danger of the tailgate or doors popping open in transit.
Tires must lie horizontally.
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Autoholly cannot be held liable for the handling of any paperwork (registration papers etc) e.g. between a car buyer and car seller, including when the paperwork is left inside the car or handed over upon collection.

6.4 Safe and responsible delivery

If an acknowledgement of receipt (typically the signed CMR) is not issued, Autoholly’s liability ceases upon safe and responsible delivery of the car. Unless otherwise agreed with the Receiver, or the booking party, safe and responsible delivery is deemed to apply outside business hours when:

The car has been delivered to the Receiver’s designated location or another location nominated by the Receiver
The car is locked
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Unless the Receiver or booking party notifies Autoholly in writing of any changes, the transfer of liability for the car is assumed upon safe and responsible delivery.

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7. Delivery Times

Autoholly always aims to deliver Fast, Safe and at a Great Price.

The date of booking is denoted as “day 0”. The delivery time will be the date of booking (day 0) + xx working days, if booked before 10:00 CET on day 0. If the order is received after 10:00 CET the delivery time will be Day 1 + xx working days. The number of working days will be agreed separately at time of booking either on our Website, or by phone or e-mail.

The car will be picked-up and delivered within the promised timeline (Day 0 + xx days).

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8. Delays

Autoholly always aims to deliver Fast, Safe and at a Great Price. In rare cases, delays happen due to human factors such as vehicle breakdowns, employee sick days etc. In these cases within the control of Autoholly, we offer the following compensation to clients:

+7 days delay: 10% discount
+14 days delay: 25% discount
+30 days delay: Delivery free of charge
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Example:

Promised delivery time: Day 0+7 days
Actual delivery: Day 0 + 14 days
Delay: (14-7 = 7 days
Discount: 10% (7 days delay)
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9. Collection guidelines‍

To ensure smooth pick-up and deliveries every time, Autohollly has a set of guidelines that must be followed in order to pick up the car for delivery;

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Unless otherwise expressly agreed in writing, Autoholly assumes that it will be possible to pick up the car between 07:00 and 17:00 hours
Cars with keys must be ready for transport from the selected ‘ready’ date specified at the time of booking
The pick-up must take place at a destination accessible to a car transporter.
At the place of pick-up, it must be legal for the car transporter to park, without otherwise inconveniencing traffic. During loading and off-loading, it must be possible for our Driver to be able to physically supervise the Autotransporter, to reduce the risk of theft
On collection an external inspection is undertaken in whistle standing up and all damage immediately detectable on the unwashed car is recorded.
The inspection takes a maximum of 3 minutes.

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10. Delivery guidelines

Similarly for deliveries, when handing over the car, an external inspection is carried out by the Driver jointly with the Recipient in accordance with relevant Association of European Vehicle Logistics (ECG) industry standards; the following guidelines must be followed in order to deliver the car:

The delivery must take place at a destination accessible to an 8-car autotransporter.
Unless otherwise expressly agreed in writing, the working assumption is that it will be possible for Receiver to take delivery of the car between 07:00 and 17:00 hours
At the destination, it must be legal for the 8-car autotransporter to park, without otherwise inconveniencing traffic. During unloading, supervision for our driver is required.
Any damage/shortcomings must be noted before delivery/receipt of the car is acknowledged
The external inspection is undertaken in whistle standing up and all damage immediately detectable on the unwashed car is recorded.
The inspection takes a maximum of 3 minutes.The Receiver signs for receipt after registration of any damages/missing parts.
Autoholly is not liable for damages observed after signing the receipt (Typically the CMR document.)
If the Receiver refuses to sign for receipt of the vehicle his right to raise claim expires.
Vehicles delivered outside opening hours are considered delivered when parked on the recipient's premises and locked.
Vehicles delivered outside opening hours are not to be moved or washed before inspection, registration and photo documentation of any damages have taken place.
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11. Damage claims

Autoholly aims to process any claims swiftly, and can always be contacted by e-mail or phone with any questions. Below outlines or process and conditions for recording and submitting claims;

If any damage is recorded (photos + written note on receipt/ CMR) jointly with our driver when receiving/handing over the car, the Receiver must file a complaint with Autoholly.

Any damage claims relating deliveries after business hours must be submitted to Autoholly before 12:00 noon the next working day.
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The complaint must include:

A photograph of the waybill, a photograph of the full VIN number
Photograph of the entire car
Photograph of the location of the damage
A clear photograph of the damage itself
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A description of the damage claim should be sent to claims@autoholly.com

Prior to repair of any damage which is accepted by Autoholly, the extent of the repair and the repair costs must be approved by Autoholly.

Autoholly reserves the right to require an assessment report from a claims assessor to approve the repair and the costs of the repair, or Autoholly may obtain an alternative offer for similar repair from another professional repair shop.

Upon completion of the repair an invoice must be sent within 60 days from Autoholly’s acceptance of the damage. Payment terms are running month + 21 days.

Replaced parts are Autoholly’s property. Autoholly does not accept claims for value depreciation of any other indirect or consequential damages.

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12. Payment

Full payment will be required for Autoholly’s services notwithstanding any interruptions in relation to maters pertaining to the Receiver, Shipper or Freight Payer. The due date is always reflected in the invoice from Autoholly.

Autoholly does not accept offsetting of receivables due from other outstanding invoices. Autoholly charges a 2% monthly interest on any overdue payments per each new month
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13. Choice of law

Any disputes regarding Autoholly’s services shall be settled in accordance with Danish law by the Court of Copenhagen.