Frequently asked questions

AutoHolly specialises in efficient, reliable transportation of new and used vehicles across Europe. With offices in Denmark, Germany, and Lithuania, our dedicated supportteam is available 24/7 to ensure smooth and transparent communication, providing complete peace of mind throughout the entire vehicle transportation process.

Our services are tailored specifically for businesses in the automotive industry, including dealerships, rental companies, and fleet operators.

We transport a wide range of vehicles, including passenger cars, commercial vans, and other vehicles up to size L3/H3.

Simply click the ‘Get a Quote’ button and fill out our online form for an instant estimate.

The estimated timeframe for vehicle pickup is clearly displayed with your transport quote.

Yes, please contact our support team directly to add more vehicles to your existing transport order.

We always strive to accommodate your preferred dates. However, specific date requests are subject to availability and cannot be guaranteed.

You’ll receive regular status updates about vehicle pickup and delivery directly within your AutoHolly account. Additionally, our support team is reachable 24/7 in case of doubt.

Use our easy-to-use transport calculator on the AutoHolly website for immediate pricing.

We typically send invoices for payment via bank transfer. However, wealso accept all major credit cards. Please let us know if you prefer to pay bycredit card instead of bank transfer.

After successful delivery, you’ll receive an invoice with a 7-day payment term.

Your invoice will be available in your Autoholly account shortly after placing your transport order.

Delivery times vary depending on the specific route and distance. You’ll receive an estimated delivery window with your quote.

You’ll receive email notifications and can also track your transport status online through your Autoholly account.

To Be Planned: Your transport order has been received but not yet scheduled.
‍Preplanned: Your order is scheduled, awaiting final route confirmation.
‍Planned: Pickup and delivery dates are confirmed.

Awaiting Quote: Your request has been received and we are working on your order already.
Booked: Your order has been assigned to a transport partner and is in the means of being picked up.
‍On Hold: There is an issue with your load, a specified reasoning is visible in the portal.
‍In transit: Your vehicle has been picked up and is in transit to it’s destination.
‍Delivered: Your vehicle has been delivered.

If delays occur on your end (e.g., the vehicle isn’t ready for pickup on the agreed date), please contact us immediately by phone or email to holly@autoholly.com. We’ll work together to find the best possible solution.

Autoholly directly coordinates with your specified drop-off location to ensure a seamless handover.

In the unlikely event your vehicle won’t arrive by the scheduled delivery date, you’ll hear from us before the date arrives. Generally, you won’t need to take any action yourself. However, if you haven’t heard from us after the scheduled delivery date and your vehicle has not yet arrived, please reach out to us right away by calling +45 3059 3084 or sending an email holly@autoholly.com. We’ll immediately look into the matter.

For the latest arrival updates, please contact us, and we’ll provide real-time information from our driver.

Please ensure your vehicle has sufficient fuel or battery charge to cover at least 100 km upon pickup.

We recommend booking your auto transport within a few days of receiving the quote, as pricing and carrier availability can change quickly. You can always obtain an up-to-date quote using our free online calculator.

Yes, we offer a guaranteed pickup service for vehicle shipments. Contact us directly for a specialized quote tailored to your exact requirements.

Yes, you can get an approximate estimate by entering the nearest city names or postal codes into our online quote calculator.

No, our instant quote calculator is completely free to use. You do not need to pay or make a deposit to receive your quote.

To obtain an accurate instant quote, please provide the pickup and delivery locations (city or postal code), along withyour vehicle’s make and model. Detailed shipment information helps ensure the accuracy of your quote.